Kieser Geelong & Torquay to re-open for training

 

We’ve received positive news from the Victorian Government that regional Victoria will be progressing to Step 3 of our Road Map. With the additional movement allowed under Step 3 we are now able to allow greater access for exercise programs to our Geelong and Torquay clinics. 

We’ve got 2 important messages: 

  • You can train from this Thursday, 17th September. Prior to this week, we required you meet a clinical criteria to train, but from Thursday we will be allowing access to 100% of our clients. You will be able to return to your exercise program by booking your session in our booking portal https://konnect.kieser.com.au/
  • We will restart your payments on Thursday, 24th September. We want to give you more than 24 hours notice so we’ve decided that we won’t re-start your payments until next week.  

We recognise that for a variety of reasons, some of our clients will not be ready to return to training just yet. If this is the case for you, please just let us know by calling our friendly support team on 03 5221 7555, or follow this link to continue your deferral at https://www.kieser.com.au/defer/

If any of your questions aren’t answered in our FAQ’s below, please don’t hesitate to contact your Kieser clinic directly. 

FAQ’s


When can I book?
From today, you will be able to book in our Booking Portal as you did previously: https://konnect.kieser.com.au/ If you haven’t used our Portal or if you have any problems, please call our friendly support team on 03 5221 7555. 
 
How many people will be in the clinic?
We have restricted the number of people in our clinic at any one time to minimise your contact and maximise your comfort levels when training.  
 
What hygiene measures will be taken?
As has been the case since March, we will have extra levels of hygiene to ensure your safety. Please remember to sanitise your hands on entry and ensure you wipe down every piece of equipment after use. When you arrive for your session, please wait on the stairs so we can keep control of the number of people in the clinic at all times and maintain our low density exercise environment. 

When can I start training?
You can book now for any session from Thursday 17th September onwards. 

When will my subscription re-start? 
Because we know the notice is late, and as a gesture to say “Thank You” - we won’t re-start your payments until Thursday 24th September. If you would like to continue to defer your membership, you can click this link here

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