Frequently Asked Questions
Will Kieser be staying open?
We are pleased to advise that Kieser remains open for Physiotherapy and Exercise Physiology services. All of our clients have come to Kieser because of injury, infirmity or other medical conditions and our services are essential to maintaining their health and wellbeing. Regrettably however, we have closed independent training at all Kieser centres in line with the direction from the State and Federal government as of Monday 23rd March 2020 at 12:00pm
At this stage the period of closure is undefined. We will keep you informed of any changes and notify you immediately when we have a confirmed date for re-opening. We have been overwhelmed by the support of our clients during these incredibly difficult weeks and thank you for your loyalty and concern.
Can I book a Physiotherapy or Exercise Physiology session in the centre?
Yes. Australian Minister for Health, Greg Hunt, has confirmed that ALL Allied Health businesses can continue working and are encouraged to do so. We will continue to apply strict hygiene measures during these sessions. If you would like to book an initial assessment, please click here. All follow up sessions can be booked by calling your local Kieser centre.
Will you have any TeleHealth options?
Absolutely! We are a healthcare company and hence we know that our duty of care continues for you during this business shutdown. Our mission is to build a stronger Australia – and we will continue this however we can. Beginning March 18th, we launched TeleHealth and Assisted Training @ Home which offer Physiotherapy, Exercise Physiology and 1:1 training with an Exercise Scientist through a Zoom video conference. To learn more about our virtual Kieser services or to book a session please click here.
What will happen to my membership payments during the shutdown?
All membership payments will be automatically suspended during the business shutdown period. It is important that you consider your physical health at this difficult time and we recommend that you consider other options available to you, which we have outlined here: www.kieser.com.au/defer
How can I help?
We have had this question posed by many clients, which has been very humbling. What will assist us immensely in the short term is your consent to continue your fortnightly deductions for the duration of the compulsory closure. In return we will credit your membership by the same period upon the anniversary of your membership. We are not asking for a handout, but at this time we are asking for a hand up.
Should I still be exercising?
Exercise is good for your physical health, mental health and immune system. We strongly recommend that you continue to exercise safely during this period If you are unsure what options are available or appropriate for you, it might be best to book an assessment with your Physiotherapist or Exercise Physiologist. They can initially take you through your training session but also provide recommendations on what your options are in the coming weeks, including Tele-Health sessions. If this is of interest call your local centre today - we are still there to answer the phones and help with any queries you may have or, alternatively, you can book Initial Appointments online on our website.
Is TeleHealth open to non-Kieser members?
Absolutely! One of the small silver linings of this situation is that we will be able to share our Kieser expertise and Kieser philosophy with those who don’t normally train at Kieser. So if you have a friend or family member anywhere in Australia who needs a Physio, please suggest they call for a booking on 03 9696 3599.