Kieser Subscription Deferral Process
Step 1: Fill out deferral form below
Step 2: Kieser team will confirm deferral within 2 business days of receiving your form
How you can support us and our team during the current COVID-19/Coronavirus Outbreak
Due to the recent shutdown in Australia we will automatically place all members on an automatic membership deferral until the shutdown ends. We completely respect your decision if you wish to have your payments deferred during this shutdown. However, given the circumstances, we would like you to consider a couple of alternatives that will not only help you keep in shape but also help us continue to serve our community and team.
Option 1: Defer Your Deferral
In this instance you can opt to continue paying your membership fee and we will credit you for the same amount of time at the anniversary of yourmembership. We do not expect that you immediately come back to training but rather pay now for our membership service, which you will then receive in the future. At this early stage of uncertainty every bit will help us maintain our services. In return we will provide:
- A membership credit for your deferral period to be added to yourmembership at your next anniversary;
- One free physiotherapy appointment to be used at any time during the next 12 months; and
- One free Assisted Training Session to be used at any time during the next 12 months.
We would be incredibly appreciative if you could consider this option. We’d like to think that we are not asking for a handout, but simply asking for a hand up.
Option 2: Tele-Training
Tele-Training has been developed by our team over the past three weeks in preparation for addressing this crisis. It involves a weekly one-on-one online session with one of our Exercise Scientists. During this session they will talk you through a series of home exercises designed to emulate those machines in your program. While not as effective as our equipment it’s a great way to stay strong until you are comfortable to return to normal training.
We understand that we are not alone and this is a difficult time for many Australian businesses. We wish you all the very best of health, thank you for your ongoing support and we look forward to seeing you back training at Kieser soon. We would be incredibly appreciative if you could consider this option. We’d like to think that we are not asking for a handout, but simply asking for a hand up.
Option 3: Standard Deferral
We will suspend your membership payments until the shutdown has ceased.
Please fill out the form below to select whether you would like a standard deferral or if you wish to take up one of our alternative deferral types. If you change your mind at any time, please fill out this form again and we will update your preferences.
All deferrals will automatically end once the Australian goverment announces the end of the shutdown. We will send out an email to all clients on this date to let you know that your payments will resume. At that time we will provide options to continue your deferral after the shutdown has ceased.