Kieser Studio
Kieser Reopening

 

Kieser Reopening

The Victorian Government is asking Metropolitan Melbourne to go into Stage 4 restrictions for 6 weeks. For the health and safety of our community, this means that we won’t be able to offer independent training at affected clinics restrictions are lifted again. As an Allied Health business, Kieser is currently open for Physiotherapy services that qualify under DHHS guidelines. 

Our clinics in NSW, Queensland will remain open for independent training and our clinics in Geelong and Torquay are open for Physio, Exercise Physiology and 1:1 Assisted Training. 

 

Book your independent training session here! 

Click the button below to book your first session back now

When you return, to maintain the highest level of hygiene and to keep everyone safe, training at Kieser will look a little different. Learn more from Collins Street Physiotherapist, Caity Hickey, in this video:

Kieser reopening announcement from CEO Brett Long

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Frequently Asked Questions

1. When will my membership re-start?

  • Taking into account 14 training days since your last direct debit, your Kieser membership automatically re-started on the 19th or 25th of June in QLD and NSW. If you have questions regarding your payments or your membership please call our team at your convenience.

2. Will I train using my training card or the Kieser Konnect App?

  • The Kieser Konnect App is already the choice of over 50% of Kieser clients and is designed to be as easy as possible to use - your settings and weights are automatically stored and it even comes with a built in stopwatch! Kieser Konnect also allows us to maximise our hygiene during the time of coronavirus and therefore will be the preferred training method for all of our clients. If you have any questions regarding the App - please contact your local centre and we will answer all of your questions. If you haven't already downloaded the app - find it on Google Play or the App Store now. 
  • If you can't download the App or don't have a smartphone please have comfort knowing that at your first training session the team can either help you with the App or provide you with your training card and information on how to use it safely during this time

3. What will Kieser be doing to keep each clinic clean?

  • We’ve always prided ourselves on the highest standards of cleanliness and hygiene at Kieser, and during this time we’ve lifted our standards even higher. Our team will we wiping down equipment for you during ALL 1:1 sessions, conducting additional cleaning checks across the clinic and ensuring that hand sanitizer and machine wipes are fully stocked.

4. How can each client help to maintain a hygienic environment?

  • We will provide hand sanitiser and gloves for you to use every time you enter Kieser.
  • Please bring your own towel during your session
  • We have installed a wipes dispenser in all clinics and ask that you wipe down equipment after use.
  • As has been the case since early March, if you have any cold of flu like symptoms please refrain from training until you have clearance from your doctor.

5. Your training might need to be flexible

  • We want to provide an opportunity for as many people to train as possible, which may require you to train at slightly different times than you have previously.
  • While we are limiting the number of people in our clinic, please limit your sessions to twice per week only.

6. How will you manage the number of people allowed at each Kieser clinic?

  • We anticipated a few weeks ago that the Government would require limited numbers on the training floor at a time, so we’ve built a booking platform. These 40min time slots will facilitate a low density training environment. Whilst we understand this is not ideal for some clients, out of respect for everyone we will need to be quite strict with these requirements.

To access our booking portal, please visit https://konnect.kieser.com.au/

  • You will be able to book 3 sessions per week, 4 weeks in advance. 
  • To help us maintain social distancing and maximise your exercise time, please come to Kieser in your training clothes and wait outside until the start of your training session. Unfortunately, if you have not booked your session, you will not be able to train
  • If you have any trouble setting up an account or booking a time in our portal please don't hesitate to call your local Kieser centre and they will help you over the phone.